Wonderful Experience with IndiGo Airlines

I have seen lot of negative Media about Indigo Airlines and was pensive when I had to take a Bengaluru Mumbai flight on monday

It was flight no. 6E 566 scheduled to depart at 19.35 hours from Bengaluru

I am a kidney patients undergoing dialysis since almost 17 years. Normally very active so never availed of any concessions.

On Monday I was feeling very tired so informed at check in counter

A wheel chair was organised for me. Gopal from Orissa helped me through security, bought me a bottle of water and took me to boarding gate.

When it was time to board couple of others got me inside the plane

To my surprise I had 1D instead of 9C that I had booked.

The airhostesses were very cordial and concerned. They checked whether I needed any food, or something to drink

They offered me a pillow and a seat at the back where 3 seats were vacant so I could stretch my legs

I was offered a sandwich and coffee complimentary.

I remember names of only two hostesses Sonal and Cheryl but all 4 were extremely helpful

I could rest for full flight. On arrival I was escorted out. My luggage was already collected and the person Sanjay was with me till my Uber cab arrived and I got into it

What really touched me was that I had communicated my problem only once at the check in counter and it flowed right through. It was a wonderful experience of serving to delight

Thanks Team Indigo for this out of the world Experience